Grievance Redressal Policy
Grievance Redressal Policy
The Grievance Redressal policy follows the following principles:
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Employees are treated fairly.
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Employees raised by complaints are dealt with courtesy and in a timely manner.
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Employees are informed of avenues to escalate their complaints within the organization, and their rights if they are not satisfied with the resolution of their complaints.
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The employees work in good faith and without prejudice, towards the interests of the employer.
Purpose
YCOLLPRO CONSULTANCY PRIVATE LIMITED is committed to providing a fair and transparent process for employees to raise and resolve grievances, ensuring a positive and productive work environment.
Policy
- YCOLLPRO CONSULTANCY PRIVATE LIMITEDencourages open communication and prompt resolution of grievances.
- Employees can raise grievances without fear of retaliation.
Procedure:
1. Raising a Grievance:
- Employees should first attempt to resolve the issue with their immediate supervisor or HR.
- If unresolved, employees can submit a written grievance to the designated GRO Committee.
2. GRO Committee:
- The committee will review, investigate, and respond to grievances within 7 working days.
- The committee may request additional information or evidence.
3. Resolution:
- The committee will provide a written response with a resolution or recommendation.
- If the grievant is dissatisfied, they can appeal to the next level of management.
- All grievances, investigations, and resolutions will be documented and maintained confidentially.
- This policy will be reviewed and revised as necessary.
- All employees will acknowledge receipt and understanding of this policy.
ESCALATIONS MATRIX
Grievance Redressal Officer – Mrs.V.Rajeswari
Tel No – 9363861870
No.2, 1 st Floor, 2 nd Main Road United India Colony Kodambakkam Chennai – 600024
The Grievance Redressal Officer may be reached on the number provided above anytime
between 09 AM to 7 PM from Monday to Saturday or through the e-mail address above.
The Grievance Redressal Officer shall endeavour to resolve the grievance within a period of 7 (seven) days from the date of receipt of a grievance.
For Lendingkart Finance Complaints follow this link: Complaints